Aquatop products are sold through Specialty Pet Retailers and a select group of authorized on-line resellers. All Aquatop products purchased in-store from a Specialty Pet Retailer qualify for full Aquatop warranty coverage & support. On-line purchases from any source not listed as an "Authorized On-Line Reseller" will not be covered by Aquatop's warranty. Be aware that a high rate of concealed damages (especially glass heaters and filters with UV) from unauthorized sellers have been reported due to shipping. Aquatop authorized on-line resellers meet Aquatop's standard for shipping these products to ensure proper delivery.
See https://www.aquatop.com/pages/authorized-online-dealers for more information.